Dorsett Putrajaya is located in Malaysia’s federal administrative capital of Putrajaya, a modernly planned city that emphasizes the preservation of its eco-culture and environment.
Duty Manager 2016-12-05
Supervision of the Front Office/Hotel associates and control of hotel’s activities in accordance with policies and procedures, in the absence of the Front Office Manager.
Assisting with instruction and supervision of all Front Office associates in order that they may perform their jobs with efficiency and competency providing the best possible service.
Liaise with persons who may have requested managerial communication and/or persons who should receive managerial attention by reason of their status, the nature of the situation or simply to ensure that first class service has been/will be provided.
Conduct room inspections with particular emphasis on cleanliness and standard set up.
Refer to the Duty Manager's Logbook and follow-up logbook at commencement of shift for any special request, instructions or information recorded and take appropriate action.
To be the main point of guest contact 24 hours.
Complete the night audit in line with the standards and procedures of the Hotel
Possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Ability to write and communicate fluently in English and Bahasa Malaysia
Able to work effectively in a team environment
Possess positive attitude and cheerful disposition
Able to work rotating shifts including public holidays and weekends