The Dorsett Grand Labuan could be considered the best hotel in Labuan since it has won many prestigious awards, namely the "HAPA Best 5-Star Hotel 2016-2018", "HAPA Service Excellence 2016-2018", "HAPA Concierge Excellence 2016-2018", "Best ASEAN Marketing & promotional Campaign 2016" and "Certificate of Excellence 2018" for its outstanding services and high quality standards provided to all guests.