#StaySafe #BeWell with Dorsett Singapore.  

Since the outbreak of Covid-19, the hotel have taken stringent preventive and anti-pandemic control measures while continuing to monitor all updates from the Ministry of Health, Singapore.

To address our guests' concerns during their stay with us, we have listed down a series of FAQ and answers for easy reference:


  • Were practices at the hotel developed based on health service recommendations from public governmental entities or private organisations?

Yes

  • If yes, please list which organizations were used to develop these practices.

National Environmental Agency (NEA)

  • If yes, please indicate where the information is available. Please click here.

  • Are all staff informed and trained on the processes regarding guests/employees feeling unwell?

Yes

  • Is information available to all hotel employees on how to receive medical advice/guidance relating to COVID-19?

Yes

  • Do you have a signage reminding staff and guests of proper health and safety procedures (wearing a mask, washing hands, wearing gloves, social distancing etc.)?

Yes

  • If yes, in what languages is the signage communicated?

English and Chinese

  • Are all employees trained on COVID-19 safety and facility sanitation protocols?

Yes

  • Are the staff regularly updated on all latest development and decisions taken by management relating to the pandemic?

Yes

  • Are masks and disposable gloves provided on request or pursuant to local authority/public health service requirements?

Yes

  • Are there designated waste bins to collect hazardous materials (i.e. discarded masks) available throughout the hotel?

Yes

  • Are hand sanitizing stations installed and easily accessible by employees and guests at hotel entrances as well as the reception area?

Yes

  • Does the hotel clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks etc.)?

Yes

  • If yes, describe any new measures that are taken?

Dorsett Singapore uses a cleaning agent that is effective against a broad spectrum of viruses to disinfect, clean and deodorize the air con air outlet/return nozzle and dust filter every day.

  • Does the hotel administer temperature measuring for employees and guests pursuant to requirements of local public health authorities?

Yes

  • Is there a documented process that outlines what to do if there is a positive result of any symptoms associated with COVID-19?

Yes

  • Does the hotel have an isolated area to assist with the quarantine of a guest if they become ill during their stay?

Yes

  • Are there hygiene guards or some other protective screen(s) installed at front desk terminals?

Yes

  • Do you require guests to complete a health declaration form at check-in?

Yes

  • Are contactless payment procedures in place at the property?

Yes

  • Does the hotel sanitize or dispose of key cards after each use?

Yes

  • What is the amount of time (in hours) that you mandate a room be empty after a traveler departs a room before that room can be occupied by another traveler? If you have no policy in place, please put

3 Hours

  • Do you ensure that rooms are not accessible until the traveler arrives once they have been cleaned by staff?

Yes

  • Are the rooms disinfected with hospital grade disinfectant before the next guest arrives?

Yes

  • Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.?

Yes

  • If yes, please describe.

Linens are washed at 75 degree plus temperature. All soft upholstery are tumble dryed at 70 degree temperature.

  • Are TV remotes specifically disinfected as a part of the cleaning routine?

Yes

  • Are single use disinfectant wipes or hand sanitizing lotion in each room for travelers' use?

Hand sanitizer are placed in specific locations for travelers' use

  • Do cleaning staff and other employees have masks, gloves, and other PPE when entering rooms?

Yes

  • Can travelers receive towels and linens in a contactless method in lieu of foregoing cleaning staff performing a traditional room cleaning?

Yes

  • Is food and beverage room service able to promote social distancing?

Yes

  • What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Equipment are placed at least 1 meter apart

  • Has the fitness room cleaning routine been adjusted/increased?

Yes

  • Do all seating arrangements in restaurants and bars comply with government specified distancing measures?

Yes

  • Does the property limit number of guests in restaurant, bar or dining areas due to COVID19 or other pandemics?

Yes

  • Are hand sanitizing stations installed at elevator banks?

Yes

  • Do you limit the number of people that can ride on elevators at your hotel?

Yes

  • Has the public bathroom cleaning routine been adjusted/increased?

Yes

  • Is soap and hand sanitizer provided in public bathrooms?

Yes