#StaySafe #BeWell with Dorsett Singapore.
Since the outbreak of Covid-19, the hotel have taken stringent preventive and anti-pandemic control measures while continuing to monitor all updates from the Ministry of Health, Singapore.
To address our guests' concerns during their stay with us, we have listed down a series of FAQ and answers for easy reference:
- Were practices at the hotel developed based on health service recommendations from public governmental entities or private organisations?
Yes
- If yes, please list which organizations were used to develop these practices.
National Environmental Agency (NEA)
- If yes, please indicate where the information is available. Please click here.
- Are all staff informed and trained on the processes regarding guests/employees feeling unwell?
Yes
- Is information available to all hotel employees on how to receive medical advice/guidance relating to COVID-19?
Yes
- Do you have a signage reminding staff and guests of proper health and safety procedures (wearing a mask, washing hands, wearing gloves, social distancing etc.)?
Yes
- If yes, in what languages is the signage communicated?
English and Chinese
- Are all employees trained on COVID-19 safety and facility sanitation protocols?
Yes
- Are the staff regularly updated on all latest development and decisions taken by management relating to the pandemic?
Yes
- Are masks and disposable gloves provided on request or pursuant to local authority/public health service requirements?
Yes
- Are there designated waste bins to collect hazardous materials (i.e. discarded masks) available throughout the hotel?
Yes
- Are hand sanitizing stations installed and easily accessible by employees and guests at hotel entrances as well as the reception area?
Yes
- Does the hotel clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks etc.)?
Yes
- If yes, describe any new measures that are taken?
Dorsett Singapore uses a cleaning agent that is effective against a broad spectrum of viruses to disinfect, clean and deodorize the air con air outlet/return nozzle and dust filter every day.
- Does the hotel administer temperature measuring for employees and guests pursuant to requirements of local public health authorities?
Yes
- Is there a documented process that outlines what to do if there is a positive result of any symptoms associated with COVID-19?
Yes
- Does the hotel have an isolated area to assist with the quarantine of a guest if they become ill during their stay?
Yes
- Are there hygiene guards or some other protective screen(s) installed at front desk terminals?
Yes
- Do you require guests to complete a health declaration form at check-in?
Yes
- Are contactless payment procedures in place at the property?
Yes
- Does the hotel sanitize or dispose of key cards after each use?
Yes
- What is the amount of time (in hours) that you mandate a room be empty after a traveler departs a room before that room can be occupied by another traveler?
8 Hours
- Do you ensure that rooms are not accessible until the traveler arrives once they have been cleaned by staff?
Yes
- Are the rooms disinfected with hospital grade disinfectant before the next guest arrives?
Yes
- Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.?
Yes
- If yes, please describe.
Linens are washed at 75 degree plus temperature. All soft upholstery are tumble dryed at 70 degree temperature.
- Are TV remotes specifically disinfected as a part of the cleaning routine?
Yes
- Are single use disinfectant wipes or hand sanitizing lotion in each room for travelers' use?
Hand sanitizer are placed in specific locations for travelers' use
- Do cleaning staff and other employees have masks, gloves, and other PPE when entering rooms?
Yes
- Can travelers receive towels and linens in a contactless method in lieu of foregoing cleaning staff performing a traditional room cleaning?
Yes
- Is food and beverage room service able to promote social distancing?
Yes
- What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.
Equipment are placed at least 1 meter apart
- Has the fitness room cleaning routine been adjusted/increased?
Yes
- Do all seating arrangements in restaurants and bars comply with government specified distancing measures?
Yes
- Does the property limit number of guests in restaurant, bar or dining areas due to COVID19 or other pandemics?
Yes
- Are hand sanitizing stations installed at elevator banks?
Yes
- Do you limit the number of people that can ride on elevators at your hotel?
Yes
- Has the public bathroom cleaning routine been adjusted/increased?
Yes
- Is soap and hand sanitizer provided in public bathrooms?
Yes