FLEXIBLE FOOD ARRANGEMENT
Room rate include “3 meals daily (designated standard menu)”; Additional meal for accompanying guest at HK$250 per person per day & expenses will be paid by own guests. Please provide your name & room number to your family members / friends, hotel will deliver the food to your room accordingly (outside food delivery service is only applicable from 7am – 9am / 11am – 2pm / 5pm – 8pm daily).
SAFETY AND HYGIENE MEASURES
Safety and hygiene is probably our strongest selling point with the use of AI Thermal Scanner and hospital grade cleaning detergent. Check out our comprehensive safety measures.
CHILDREN STAYING ARRANGEMENT
Children under 18 and over 16 years old, may stay alone without the need for accompanying adult during the period of the stay provided a legal guardian/parent complete the registration (and sign a Declaration Form). Children under16, MUST NOT stay alone & MUST accompanying live-in adult allowed – but need to follow the same quarantine requirement.
Application for Accompanying person (Form Download)
❏ If the minor is to be accompanied by an adult during his/her stay, he/ she need to apply for conditional approval from the Department of Health at 21251999 before the arrival of the guests. The quarantine guests should bring a copy of such approval for the trip.
❏ The accompanying person, after showing the approval obtained from the Department of Health and then signing the “Undertaking form for accompany person” (Appendix D), would join the guest at the designated quarantine hotel or Holding Centre for Test Result (i.e. Rambler Garden Hotel in Tsing Yi).
❏ The hotel should return the form to the Department of Health by email to caretaker_apply@dh.gov.hk, failing which the quarantine guests may have to be relocated (e.g. if the guest is a child under 16 and if the hotel policy is that children under 16 must be accompanied by adult) to other hotels or to the quarantine centres.
TRAVELLERS FROM HIGH-RISK COUNTRIES
We welcome guests returning from different countries (Outside China incl. Macao & Taiwan) including the high-risk ones for self quarantine.
DORSETT MART
A 24-hour online shopping platform is available exclusively for Dorsett’s quarantine guests. A wide selection of grocery & health items and fitness equipment such as Move It Smart Gym, Mi Air Purifier, Digital Thermometer… are available for rent or purchase, transforming your quarantine stay into a holiday.
CANCELLATION POLICY
Free cancellation and amendment up to 7 days prior to arrival. We offer full refund if your flight got cancelled, amended or associated with a confirmed case of COVID-19.
Other Benefits:
- Only applicable for Overseas guests (outside China incl. Macao & Taiwan)
- “3 Meals a Day (designated standard menu)” for additional staying guest(s) (HK$250 per person per day) must be ordered upon room reservations
- Will change towels and pillow bags in the room twice a week#
- Complimentary luxury bathroom amenities
- Complimentary Wi-Fi Internet Access
- Complimentary in-room distilled water on arrival
- Complimentary local calls
- 30% discount on pound laundry
- 15% discount on laundry, dry cleaning and pressing service
- 15% discount on room service menu
- 24-hour security services
#NOT provide housekeeping service & smartphone service (unlimited 4G Data, hotspot sharing & local calls) throughout the quarantine period
- Above rate is subjected to room availability
- Advance & guarantee booking is required
- Full room payment should be settled in advance upon guest's arrival. All payments are non-transferable & refundable
- The offer cannot be used in conjunction with any other offers/ discounts / promotions
- Above offer subject to change without prior notice
- In case of any dispute, Hotel reserves the right of final decision
For any enquiries, please contact our Reservations Department
Call: +852 3996 6863
Fax: +852 3996 6806
Email:reservations.tsuenwan@dorsetthotels.com
*Terms & conditions apply
