To assure you every booking you have made at is the lowest rate you will get over the internet, we hereby offer you the “Lowest Rate Guarantee”. Tell us if you find lower rates anywhere online, we will match that price and get a further 20% discount from us.

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Terms & Conditions

  • The lowest rate guarantee and the further 20% discount offer is applicable only to the direct booking which is booked on or after 1 June 2024.
  • The offer is valid for direct booking through the hotel's official website at
  • A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program.
  • Rate comparison will be made for reservations of whatever room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate.
  • When a claim is made for multiple nights, each night will be compared separately.
  • Rate disparities solely stemming from fluctuations and differences in currency exchange rates will be excluded from the guarantee.
  • The non-Dorsett Hotels website rate must be in the same currency as the rate you booked through the Dorsett Hotels website.
  • The non-Dorsett Hotels website rate must be at least 1% more than the current, lowest rate available on the Dorsett Hotels website.
  • When multiple rates for the same hotel, reservation dates and room. type/package are available on Dorsett Hotels websites,  you must reserve the lowest rate to be eligible for the guarantee.
  • The lower rate must still be available and verifiable at the time for Dorsett Hotels to validate the claim.
  • Any modification to the original booking after a claim form has been validated will prevent the claim from going ahead.
  • The rates covered by the Lowest Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are negotiated rates.
  • Dorsett Hospitality International and Dorsett hotels reserve the right to change the terms and conditions and suspend or terminate the offers without prior notice.
  • In case of any dispute, the decision of Dorsett Hospitality International and Dorsett hotels shall be final.

    Negotiated rates (e.g., group rates, corporate rates, conference/seminar rates) include but are not limited to:
  • Specific promotional offers granting an additional discount after the booking is made (e.g., bookings with promotional codes supplied further to the registration in a newsletter).
  • Qualified discount rates (e.g., loyalty programme rate).
  • Rates granted to Dorsett Hotels partners and their employees.
  • Rates granted to Dorsett Hotels employees.
  • Rates offered by opaque inventory sources (i.e., Hotwire and Priceline) who only specify the hotel name or location once the booking has been made
  • Rates on websites requiring membership or programmes requiring a password or login to consult hotel rates and room availability.
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular geography or using a specific credit card.

    Other rates excluded from the Lowest Rate Guarantee program include but are not limited to:
  • Rates that require a paid membership in a club or other organization, or approved by Dorsett Hotels for the discounted rates will be excluded
  • Rates available on auction websites.
  • Rates on sites, applications and other sources, channels or outlets that do not provide the ability to make a real-time reservation (e.g., an “on request” rate), that do not provide immediate hotel confirmation, or that require 5 minutes or more to validate a reservation.
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular location or using a specific credit card.
  • Pre-paid, advance purchase, or non-refundable rates on Ctrip.
  • Rates on all Fliggy channels including Dorsett Hospitality International Fliggy official store.
  • Dorsett Hotels are not liable for indemnity incurring from cancellations made on other websites

    Lowest Rate Guarantee Claim
  • A claim form must be submitted to this link within 24 Hours of the booking made on the Dorsett Hotels website and at least 24 hours before the hotel’s standard check-in time. The form will require proof of the lower rate you found on another website and the original rate you found on Dorsett Hotels’ official websites
  • Dorsett Hotels reserves all rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice